📦 Shipping & Returns – Frequently Asked Questions

How long does delivery take?
Due to high demand, delivery takes approximately 4 to 9 business days.

Do you ship internationally?
Yes, we ship worldwide. Shipping times vary depending on the destination country.

Are there any shipping costs?
Shipping within Germany is free for orders over €49. Below that, a flat rate of €4.95 applies.

How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link.

How can I get a return label?
How to request your return label:

1. Send an email to customersupport@fuchsy24.com including your order number, item(s), and optional reason for return.
2. You will receive your label as a PDF within 24–48 hours along with return instructions.
3. Pack the item and stick the label visibly on the parcel.
4. Drop it off at a local shipping point (e.g. DHL, Hermes).

For more details, see our Cancellation Policy.

Are returns free?
Yes – returns within Germany are free of charge. Refunds are issued via bank transfer.

Where should I send the return?
Kim Trinni Fuchsy24 – Allendestraße 21, 98590 Schmalkalden, Thuringia, Germany.

How long do I have to return items?
You can return items within 30 days of receiving your order.

How long does it take to process a return?
Usually within 2–4 business days after arrival of the returned goods.

In what condition should the product be returned?
In its original packaging with all labels and manuals included.

How can I contact you?
Simply send us an email at customersupport@fuchsy24.com

Which payment methods do you offer?
PayPal, Credit Card, Apple Pay, Google Pay, Klarna, Amazon Pay & Bank Transfer.