Refund policy

Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Withdrawal Policy

Right of Withdrawal:
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day:

  • you or a third party named by you (who is not the carrier) have taken possession of the goods;
  • in the case of multiple items: when you or a third party received the last item;
  • in the case of partial shipments: when you or a third party received the last part.

To exercise your right of withdrawal, please contact us at:

Kim Trinni – Fuchsy24
Allendestraße 21
98590 Schmalkalden
Germany
Email: customersupport@fuchsy24.com

Or click the button to send us a withdrawal email directly:

Consequences of Withdrawal

We will refund all payments including delivery costs (except for any extra fees due to your special requests) within 30 days after we have received your return. The refund will be made using the same payment method you used for the purchase.

The refund may be withheld until we have received the goods or proof of return.

You are responsible for the return shipping costs.

You only have to pay for any loss in value if it is due to handling beyond what is necessary to establish the nature and functionality of the goods.

Exclusion of the Right of Withdrawal

  • Personalized or custom-made items
  • Sealed hygiene products that were opened
  • Digital content after download has started
  • Magazines and newspapers (except subscriptions)

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out and return this form.)

To:
Kim Trinni – Fuchsy24
Allendestraße 21
98590 Schmalkalden
Email: customersupport@fuchsy24.com

I/we (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods/services:

Ordered on / received on:

Name:

Address:

Signature (only for paper submissions):

Date:

(*) Delete where not applicable.

Print Form